Refund policy

Below is a professionally rewritten Refund & Return Policy for wizbasket.com, clearly stating that no refunds or returns are provided due to the medical nature of the products, while still sounding transparent, compliant, and customer-friendly.

Refund & Return Policy 

At wizbasket.com, customer safety and product integrity are our highest priorities. Since the products sold on our platform fall under the medical and healthcare category, we follow strict quality, safety, and hygiene standards. For this reason, we do not offer refunds, returns, or exchanges once an order has been successfully delivered.

No Return & No Refund Policy

All products purchased from wizbasket.com are non-returnable and non-refundable. Once the product is shipped and delivered, it cannot be returned, replaced, or refunded under any circumstances. This policy is in place to ensure customer safety and to comply with applicable health and medical regulations.

Eligibility for Refunds

Due to the sensitive and consumable nature of medical products:

  • We do not accept return requests

  • We do not process refunds

  • We do not provide exchanges

This applies even if the product is unused, unopened, or in its original packaging.

Damaged, Defective, or Incorrect Products

We request customers to carefully inspect their order at the time of delivery.

If you receive:

  • A damaged product

  • A defective product

  • An incorrect product

Please contact us within 24 hours of delivery with clear photos and order details. Our team will review the issue and take appropriate action at our discretion, which may include a replacement in exceptional cases. Monetary refunds will not be issued.

Sale Items & Promotional Products

All items purchased during sales, discounts, or promotional offers are final and non-refundable.

European Union (EU) Orders

Please note that the 14-day cooling-off period under EU consumer law does not apply to medical, healthcare, or personal-use products due to hygiene and safety reasons. Hence, EU customers are also not eligible for returns or refunds on medical products purchased from wizbasket.com

Contact Information

If you have questions or concerns regarding your order, you may contact our support team:

Email: jothiherbals@gmail.com

Our team will be happy to assist you with order-related queries or product information.